Kapin, UI/UX Designer

Education

University of Massachusetts Dartmouth

Ranks top 56 in the world by Times London 2010-2011. Graduated with a Bachelors of Fine Arts - Graphic Design. Summa Cum Laude and top student for the College of Visual and Performing Arts, GPA 3.85

Experience

Experienced User Experience Designer, American Family Insurance – April 2022 – Current

As the most Experienced UX/UI Designer in the team, I develop J.D Power #1 ranking digital shopping experience, innovative design solutions and world-class product experiences that transform how consumers shop for insurance. I drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles

Senior User Experience Designer, NTT Data – November 2018 – April 2022

As lead designer for big clients such as Citibank, Fidelity and Harvard Pilgrim, I partnered with developers, product managers and business analyst to create experiences connecting people to technologies that transform the way we all work. I worked multi-disciplinary, delivering value in the form of design solutions and led design to understand and empathize with people to help my cross-functional team solve customer and business problems.

User Experience Designer, United Health Group – November 2012 – November 2018

As the User Experience Designer in the Consumer Portal UX team, I work with business owners, business analysts and developers to design the user interaction of new site capabilities based on user research and business requirements. I support mobile and web based portals that help provide members, employers, brokers and healthcare providers with tools to manage healthcare benefits.

Awards

Winner of the 2024 J.D. Power Shopping Study Awards for American Family Insurance

American Family Insurance ranks 2nd in the J.D. Power 2024 U.S. Insurance Digital Experience Study

Winner of the 2023 J.D. Power Shopping Study Awards for American Family Insurance

American Family Insurance ranks 1st in the J.D. Power 2024 U.S. Insurance Digital Experience Study

Winner of the Web Marketing Association WebAward

HPShopping.com for Outstanding Achievement in Web Development